Wayfair Careers

Director of Shared Services/Business Process Outsourcing

Boston, MA

Job Description


We are seeking an entrepreneurial leader to run our BPO (Business Process Outsourcing) organization.  This role’s mission is to effectively work with a portfolio of global partners to drive the data manipulation/cleansing tasks of our rapidly growing business. The responsibility includes end-to-end ownership of our BPO efforts: developing the strategy for BPO growth; minimizing partner risk; executing projects successfully; driving continuous improvement through lean management and technology.  The candidate will lead a small internal operational team as well as have overall responsibility for 1000+ external partners. The ideal candidate will have an MBA from a top tier school and experience working in a top tier consulting firm or equivalent as well as experience managing BPO at scale. Additionally, the candidate must be highly flexible with the ability to travel quickly as the Wayfair business and competitive landscape continues to evolve.


  • Prior experience setting up and scaling BPO teams in multiple geographies
  • Process-oriented with strong analytical and communication skills
  • Very comfortable with implementing new technology
  • Proven track record of taking ownership and driving results
  • Frequent travel to Asia, India, South America and Europe
  • Strong project management skills with ability to get things done
  • Ability to think strategically and tactically within a dynamic, fast-paced organization
  • Extremely collaborative and effective in a cross-functional environment
  • Consulting experience or operational leadership responsibility preferred.
  • Evidence of “scrappy startup execution” and how to ‘get it done’ attitude no matter what when time is tight and stakes are high.
  • Ability to manage through ambiguity, stress, adversity and conflict to establish focus and deliver against business goals

Profiles that may be especially well-suited for this role:

  • 7+ years of post-MBA top-tier consulting for a top-tier firm
  • 7+ years of top tier professional or financial services (e.g., investment banking / hedge fund) experience combined with very clear experience as an operator who delivers daily results directly with a team
  • Experience leading large cross functional teams

About Wayfair:

Wayfair Inc. offers an extensive selection of home furnishings and décor across all styles and price points. The Wayfair family of sites includes:

  • Wayfair, an online destination for all things home
  • Joss & Main, where beautiful furniture and finds meet irresistible savings
  • AllModern, unbelievable prices on everything modern
  • DwellStudio, unexpected modern design for everyday life
  • Birch Lane, a collection of classic furnishings and timeless home décor

Wayfair generated $3.9 billion in net revenue for the twelve months ended June 30, 2017. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 6,000 people.

Requisition ID: 11375