Wayfair Careers

Project Manager, Design Services Outsourcing Operations

Boston, MA
Customer Service - Customer Service Management

Job Description

Project Manager, Design Services Outsourcing Operations



Wayfair is looking for a creative, driven, entrepreneurial project manager to help build one of our newest businesses. Wayfair Design Services will help our customers create a home they love by connecting them with professional interior designers for online design advice via our proprietary platform. Reporting to the General Manager of Design Services, this role will be responsible for establishing and leading our outsourcing process, through which overseas partners will create beautiful high quality room renderings to aid customers in purchase decisions. 

Strong candidates must have demonstrated project management experience, be highly organized, detail-oriented, self-motivated, able to thrive in a fast-paced environment and comfortable with change. Strong, clear communication skills and relationship management experience are essential. This is a new endeavor, and candidates will need to be comfortable building scalable processes from scratch.


        Communicate and collaborate cross-functionally to develop and optimize offshore rendering process that delivers excellent designer and customer experiences

        Develop and achieve cost, quality, efficiency and volume targets for our offshore operations

        Partner with our product management team to define the technology roadmap to build and optimize our process

        Build and maintain strong relationships with internal and external stakeholders

        Detail-orientation and organization are two of the biggest responsibilities of this role– you will be responsible for the constant tracking of assignments and assets through completion




        BA/BS degree, with strong academic record

        2-4 years of project management work experience

        Obsessive attention to detail

        Ability to “hit the ground running” – a self-starter

        People-oriented, positive and energetic attitude

        Strong written and verbal communication

        Analytical, creative, and innovative approach to solving problems

        Entrepreneurial spirit

        High degree of comfort with change

        Great attitude and a sense of humor




About Wayfair:

Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 8 million items across home furnishings, décor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes – from product discovery to final delivery.

The Wayfair family of sites includes:

  • Wayfair, an online destination for all things home
  • Joss & Main, where beautiful furniture and finds meet irresistible savings
  • AllModern, unbelievable prices on everything modern
  • Birch Lane, a collection of classic furnishings and timeless home décor
  • Perigold, unparalleled access to the finest home décor and furnishings

Wayfair generated $4.3 billion in net revenue for the twelve months ended September 30, 2017. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 6,800 people.



Requisition ID: 19664