Wayfair Careers

Inbound Sales - Avg. $17/hr

Ogden, UT

Job Description

Inbound Sales Specialist

Wayfair, the largest online-only retailer of home furnishings and house wares in the United States, is seeking motivated Inbound Sales specialists. The ideal candidate is self-motivated and goal-oriented with a high comfort in consultative phone sales. Compensation includes base pay, an uncapped commission plan, and great benefits.

Key Job Duties:   

  • Use consultative sales approach to help customers in an inbound sales and service center explore product offerings and make purchase decisions.
  • Meet key sales performance indicators, including close rate and net sales revenue.
  • Project a professional company image through phone and email interactions.
  • Recognize, document and alert supervisors of trends in customer calls.
  • Uphold high customer service standards.


  • Bachelor’s Degree and/or seven years of sales experience.
  • Excellent communication and relationship building skills.
  • Passion for helping customers.
  • Sales experience, preferably in a call center.
  • A successful track record working in a high volume environment.
  • Strong desire to be part of a team achieving personal and company financial goals.
  • Able to solve problems by thinking analytically and creatively.
  • Familiar with the latest e-commerce trends.
  • Regular and reliable attendance is an essential function of this position.

Essential Job Functions

  • Ability to alternate sitting and standing throughout an 8 hour period, and sometimes longer.
  • Ability to use a computer keyboard and computer screen.
  • Ability to use a telephone headset and telephone system.
  • Ability to handle and solve all types of customer service issues via phone and/or email.

About Wayfair

 Wayfair Inc. offers an extensive selection of home furnishings and décor across all styles and price points. The Wayfair family of sites includes:

  • Wayfair, an online destination for all things home
  • Joss & Main, where beautiful furniture and finds meet irresistible savings
  • AllModern, your home for affordable modern design
  • DwellStudio, a design house with a decidedly modern vibe
  • Birch Lane, a collection of classic furnishings and timeless home décor

Wayfair generated $3.4 billion in net revenue for full year 2016. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 5,600 people.

Tag: SLS
Requisition ID: 19947