Wayfair Careers

Associate Director (Operations Product Innovation/Service Process & Workflow)

Boston, MA

Job Description

Associate Director (Operations Product Innovation/Service Process & Workflow) for Wayfair LLC in Boston, MA to lead a team of product owners and product managers who will lead proactive product management initiatives across key functional areas; assess performance of the order management toolset; identify key areas to improve usability, agent efficiency and first contact resolution; drive improvement efforts across the Order Management team; drive internal user experience  improvements and cost savings by identifying ongoing opportunities to increase efficiency, improving the usability of existing tools, and evaluating new functionality/capabilities to fill identified gaps; work with key stakeholders and other internal teams to identify key business needs; work with cross functional groups to prioritize competing interests and direct project plans for critical process improvement initiatives.  Requires Master's degree in Engineering, Information System Management, Business Administration or related field (willing to accept foreign education equivalent) plus three (3) years’ experience leading operational efficiency improvement projects or, alternatively, a Bachelor's degree and six (6) years of experience as noted above. One year of experience must include: building and leading large teams of analysts and engineers, including technical and/or product managers; ;leading teams in performing requirements analysis, including interfacing with end users and translating requirements into design, testing, and implementation plans; leading teams in performing software product development, and customizing or integrating third-party software using Agile methodology; planning system development and implementation, factoring engineering capacity and business impact; performing data analysis on diverse data sets derived from system usage logs, implementation or operational logs, error logs and third party data sets to obtain actionable insights on improving operational efficiency and system performance; conducting requirement analysis, market research, design, testing, piloting, and implementing software solutions; driving user adoption and gathering feedback for continuous improvement; utilizing Structured Query Language (SQL) or other data extraction, analysis and integration mechanisms; and performing data manipulation and analysis, and presenting data findings using Excel.

About Wayfair Inc.

Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 10 million items across home furnishings, décor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes - from product discovery to final delivery.

The Wayfair family of sites includes:

Wayfair, an online destination for all things home

Joss & Main, where beautiful furniture and finds meet irresistible savings

AllModern, unbelievable prices on everything modern

Birch Lane, a collection of classic furnishings and timeless home décor

Perigold, unparalleled access to the finest home décor and furnishings

Wayfair generated $5.2 billion in net revenue for the twelve months ended March 31, 2018. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 8,700 people.

Requisition ID: 27898