Wayfair Careers

Facilities Associate

Boston, MA
General & Administrative

Job Description

Wayfair is looking for a customer oriented, dedicated associate to join the Workplace Services team. Workplace Services is a fast paced, solution-oriented team that supports Wayfair’s employees and office environment. The Services team strives to provide a safe, clean, welcoming, and productive community for all Wayfairians.  The WSA will be responsible for coordinating and completing a variety of tasks for the day-to-day physical operations at our Boston headquarters. This role will support internal and external stakeholders with a customer mindset.   Previous experience in customer service is a plus.



  • Maintaining stock in the kitchens and supply rooms
  • Arranging and organizing conference rooms
  • Clean and organize kitchens and kitchenettes
  • Survey all office areas and identify any maintenance concerns
  • Assist with office deliveries
  • Assist with the coordination, set-up, and take-down of meetings and events
  • Assist with employee desk moves
  • Promote and nurture Wayfair culture to local employees
  • Respond appropriately in an emergency
  • Able to work flexible hours when needed
  • Responding to tickets and employee requests
  • Prepping office space for new employees and guest visits
  • Report regularly and effectively to the Site Lead on all aspects of site operations



  • 1-2 years’ experience in a corporate setting
  • Prior experience with facility operations a plus
  • Strong written and verbal communication skills
  • Professional, open and friendly demeanor
  • Team player who thrives in a fast-paced environment
  • Organized with the ability to calmly juggle competing priorities
  • Strong customer service orientation and sense of urgency on all site matters
  • Able to work as a productive and flexible team member
  • Ability to use basic hand and power tools
  • Proactive and confident self-starter
  • Energetic and friendly
  • Able to lift 50 pounds


Requisition ID: 28193