Wayfair Careers

Supplier Performance Associate

Boston, MA
Supply Chain & Logistics - Logistics

Job Description

Supplier Performance Associate, Post Delivery Resolution

Wayfair is looking for a talented, driven, and entrepreneurial mindset to help us transform a network of thousands of individual vendor businesses into a flawless fulfillment network.  The ideal candidate is an energetic team player who understands how to effectively drive results in a fast-paced and rapidly growing company.  Due to the high visibility with senior leadership throughout the organization, they must also possess strong senior presence.  This person will be responsible for delivering drop-ship focused technical and logistical solutions within our network for 150 suppliers. The ideal candidate has experience influencing others where communication and prioritization are as valued as much as project execution and opportunity identification.

About Our Teams:

Our Supplier Performance Teams are responsible for transforming a network of thousands of individual vendor businesses into a flawless fulfillment network. We manage the fulfillment network for Wayfair, Joss & Main, All Modern, Wayfair Supply, and Dwell Studios. In addition to working extensively with our external partners (suppliers, carriers), we are plugged into every department within the company – from finance to marketing.

What you will do:

  • Analyze key performance metrics to root cause performance issues and drive change
  • Build strong relationships with suppliers and collaborate to improve their operational performance
  • Report performance trends and improvements to senior management
  • Contribute to the development of tools and processes which make our team and suppliers more efficient (and effective)
  • Work cross functionally with groups company-wide, including Category Management, Buying, Data Integration, and Warehouse Fulfillment
  • Travel to supplier warehouses to view their operations first hand
  • Drive supplier adoption of key tools and technology (EDI, inventory, and supplier extranet)


You’re a great fit if you have:

  • A Bachelor Degree
  • 1-3 years of e-commerce, supply chain or management consulting experience
  • Articulate and persuasive communication skills, both written and verbal
  • A track record of successful negotiation and relationship management skills
  • An ability to hit the ground running – a confident, entrepreneurial self-starter
  • Demonstrated senior presence
  • Innovative problem-solving skills – dissect and determine root causes of problems, and implement solutions
  • A track record of taking on big challenges and delivering despite obstacles and limited resources
  • Experience in business and data analytics
Tag: SCL-L
Requisition ID: 27750