Wayfair Careers

WHOps Operational Associate

Erlanger, KY
Supply Chain & Logistics - Warehousing/Distribution

Job Description

Warehouse Operations Associate

Wayfair is looking for a talented, self-motivated entry level Administrative Assistant with demonstrated capabilities to support both warehouse operations and business functions.  The ideal candidate will have prior experience hitting quantitative performance standards, analyzing data, problem-solving and interacting with multiple software interfaces at one time. In addition, multi-task, relationship building, as well as strong written and verbal skills are a must. Other critical success factors for this role include the ability to think outside-of-the-box, maintain a positive attitude, be self-reliant, remain flexible in daily responsibilities and conduct oneself professionally at all times.

Key Job Duties: 
• Utilize various internal software tools to research and resolve a large volume of inbound exception tickets, such as product shortages and overages, on inbound shipments from external suppliers
• Engage external suppliers and internal stakeholders via phone and e-mail to solve immediate operational issues
• Resolve outbound order fulfillment concerns, including shipping questions, back-order inquiries, and more, using a variety of software tools
• Manage a complex workload and hit key performance targets daily
• Meet or exceed current internal standards while identifying areas for proactive improvement
• Consistently project a high level of professionalism
• Recognize, document and alert Warehouse Operations Supervisor of ongoing issues or trends that require escalation
• Perform other job-related duties and responsibilities as may be assigned from time-to-time by the Company and/or Warehouse Operations Manager

Desired Experience: 
• Ability to problem solve and analyze data
• Excellent communication skills, both written and verbal
• Ability to work towards and hit daily performance targets
• Aptitude for analyzing data and identifying on-going trends
• Desire to learn, both through training and independently
• Passion for helping to solve problems
• Talent for building strong, professional relationships
• Prior experience in a fast-paced environment
• Strong knowledge of Excel and ability to learn new systems quickly is a must • Familiarity with warehouse management systems or purchase order systems is a plus
• Successful track record working in a high-volume environment
• Strong desire to be part of a team, while achieving personal and company goals
• Reliable, consistent and self-reliant work habits are necessary
• Regular and reliable attendance is essential
• Ability to alternate sitting and standing throughout an 8 hour period, or longer • Ability to use a computer keyboard and computer monitor
• Ability to use a telephone system and headset
• Ability to handle challenging interactions via telephone and email in a professional manner
• Ability to perform all above-mentioned duties with or without accommodations

About Wayfair Inc.

Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 10 million items across home furnishings, décor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes – from product discovery to final delivery.

The Wayfair family of sites includes:

  • Wayfair, an online destination for all things home
  • Joss & Main, where beautiful furniture and finds meet irresistible savings
  • AllModern, unbelievable prices on everything modern
  • Birch Lane, a collection of classic furnishings and timeless home décor
  • Perigold, unparalleled access to the finest home décor and furnishings

Wayfair generated $4.7 billion in net revenue for the twelve months ended December 31, 2017. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 7,700 people.

Requisition ID: 23535