Wayfair Careers

Manager of Carrier Strategy

Boston, MA
Supply Chain & Logistics - Logistics

Job Description

Manager of Carrier Strategy, Large Parcel Operational Excellence 

Wayfair is redefining the way customers buy online and one of the key pillars of that strategy is to create a truly differentiated customer experience for large parcel items (e.g., couches, vanities).  To enable this differentiated experience, Wayfair is investing heavily to create the first-ever national large parcel supply chain all the way to the consumer’s home.  This is an exciting, fast-paced, and high-visibility initiative and we are looking for leaders who can help disrupt the status quo and redefine an industry.

We are looking for a proven leader who will help lead the team responsible for crafting and executing the carrier strategy to design the landscape for our Large Parcel carrier network as a whole. The candidate must be innovative, solution oriented with an analytical and scrappy approach to solving problems. This individual must be able to thrive in an extremely fast-paced environment with Wayfair growing at an unprecedented 40% year over year.  This is a key management role in one of our core operational functions that will be relied upon to provide the thought leadership and analytic rigor needed to drive our rapidly scaling network.

Role / responsibilities:

  • Develop an overarching strategy for Wayfair’s Large Parcel carrier model with a focus on key operational and competitive levers such as cost, service and reliability
  • Thought leader driving the development and execution of strategic initiatives centered around designing our carrier network to serve as a competitive advantage to the Large Parcel operations
  • Redesign/create scalable operational processes to support the Large Parcel Final Mile operations
  • Ability to go deep into the data to pull out action items that might not be clear on the surface
  • Spearhead pilot programs in an effort to continue to improve Large Parcel operations
  • Pivot as needed to address unanticipated challenges and complexity in the business model
  • Partner across organizations to highlight opportunities for process improvements and leverage technology solutions to create efficiencies that drive an exceptional customer experience
  • Manage a small team to implement and manage initiatives outlined in the developed strategy


Who we are looking for:

  • A strong leader with an eye towards process but also an ability to ideate and innovate
  • Ability to think strategically and tactically within a dynamic, fast-paced organization
  • Proven analytics ability coupled with strong business acumen – demonstrated ability to use data to drive business decisions
  • Repeated career success and steep trajectory, preferably with experience in ambiguous, fast-paced, and challenging environments
  • High-energy individual with a can-do attitude. Willing to jump in and work alongside folks of all levels to identify issues and quickly find solutions
  • Demonstrated track record of successfully managing implementation projects from start to finish
  • Proven track record of gaining cross functional buy in
  • Strong interpersonal skills and an ability to build partnerships
  • Demonstrated history as a team builder and coach
  • Able to lead discussions and communicate effectively
  • MBA or other graduate degree, experience in management consulting, logistics, or other supply chain related field preferred but accomplished professionals will always be considered


About Wayfair Inc.

Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 10 million items across home furnishings, décor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes – from product discovery to final delivery.

The Wayfair family of sites includes:

  • Wayfair, an online destination for all things home
  • Joss & Main, where beautiful furniture and finds meet irresistible savings
  • AllModern, unbelievable prices on everything modern
  • Birch Lane, a collection of classic furnishings and timeless home décor
  • Perigold, unparalleled access to the finest home décor and furnishings

Wayfair generated $4.7 billion in net revenue for the twelve months ended December 31, 2017. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 7,700 people.

Tag: SCL-L
Requisition ID: 22150