Wayfair Careers

Fraud Analyst

Brunswick, ME
Supply Chain & Logistics - Supplier Operations

Job Description

The Entry level Fraud Analyst will work cooperatively within the Order Management Ops team, primarily to process and verify orders for fraudulent activity and processing errors. The ideal candidate has experience in retail or e-commerce environment, is a quick learner, can work efficiently, and is detail-oriented. 

Must be open to working Sunday-Thursday  or Tuesday - Saturday.
The weekend day can be done remotely 

Key Responsibilities include:

  • Screening of orders for fraudulent activity, special order requests, and potential processing issues
  • Identify and cancel fraudulent orders
  • Assist Customer Service and other departments with processing related issues as they arise
  • Process order and inquiries within internal service levels

Desired Skills & Experience:

  • Attention to detail a must
  • Strong analytical skills
  • Problem solving mindset
  • Negotiation and communication skills
  • Entrepreneurial spirit
  • Retail and/or Operations (Supply Chain) background
  • 2 or 4 year college degree
  • Computer savvy
  • Self-reliant and able to motivate others
  • Familiarity with Excel a plus
  • A sense of humor is most welcome too
Requisition ID: 23766