Wayfair Careers

Supplier Operations Analyst

Boston, MA
Supply Chain & Logistics - Logistics

Job Description

Operations Analyst, Post Delivery Resolution

The Post Delivery Resolution team is looking for an Operations Analyst to join a small group of analysts responsible for the strategy and analytics. This person will apply quantitative skills to answer high-level business and strategy questions and support various operational initiatives. They will work with large amounts of data and flex analytical skills to deliver answers. This role provides an opportunity to impact a core part of the business and directly impact the customer experience and bottom line costs. The right person for this role loves being in the data, thinks critically and strategically about the data and is comfortable working cross-functionally.


  • Operation Analysts are responsible for understanding our business and the key drivers of post-delivery resolution NPS/costs and strategically communicating trends and opportunity areas to business stakeholders
  • When presented with a symptom of a system issue, use SQL, data analytics, and other research tools to find patterns and help identify the root cause
  • Translate high-level business problems into more specific questions which can then be answered by data-driven analysis
  • Partner with various business stakeholders to identify key factors and requirements for each project, and get buy-in for project methodology
  • Conduct big data analysis using SQL and Excel
  • Present findings with a clear point of view so that insights can be used to help drive business strategy and technology projects
  • Wrangle data from multiple sources including sales, inventory, product, and customer databases to create integrated views that can be used to drive decision making
  • Build out KPI dashboards aimed at driving visibility into key parts of our operation



  • You have 1-3 years of experience in a business analytical/consulting role
  • You have a Degree in Mathematics, Statistics, Economics, Computer Science, or other concentrations with heavy quantitative focus strongly preferred
  • SQL experience
  • Not afraid to present business cases to Wayfair leadership or supplier partners
  • Excellent written communication skills
  • Passionate about solving complex business problems
  • You possess an affinity for data, and resourcefulness in obtaining data when clean and or complete information is not available
  • Possess strong written and verbal cross-functional communication skills
  • Comfortable building relationships with both internal and external stakeholders
  • Positive, people-oriented, and enthusiastic
Tag: SCL-L
Requisition ID: 27748