Wayfair Careers

Customer Service Consultant

Bryan, TX
Customer Service


Job Description

 

Is being part of an award winning team that passionately cares about customers and delivers best-in-class service important to you? 

Wayfair (NYSE: W) is one of the world's largest online destinations for the home.  We are seeking driven customer-centric individuals to join our Customer Service team.  If you share our love for the customers we serve, the products we sell and the work we do, then this is the place for you to build a rewarding career.

What will you be doing?

  • Troubleshoot and resolve customer service inquiries while building a relationship with the customer
  • Service customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise from the order fulfillment process
  • Exceed customer satisfaction, efficiency metrics and issue resolution targets
  • Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
  • Simultaneously navigate multiple software applications and technologies

What are we looking for?

  • Demonstrate conflict management skills and maintain a professional composure
  • Strong desire to be part of a team achieving personal and company financial goals
  • Ability to alternate sitting and standing throughout an 8-hour period, and sometimes longer

We have found you are most likely to be successful in this role if:

 

  • You have a passion for helping others
  • You have a successful track record working in a high volume environment, preferably a call center

About Wayfair:

Wayfair Inc. offers an extensive selection of home furnishings and décor across all styles and price points. The Wayfair family of sites includes:

  • Wayfair, an online destination for all things home
  • Joss & Main, where beautiful furniture and finds meet irresistible savings
  • AllModern, unbelievable prices on everything modern
  • DwellStudio, unexpected modern design for everyday life
  • Birch Lane, a collection of classic furnishings and timeless home décor

Wayfair generated $3.6 billion in net revenue for the twelve months ended March 31, 2017. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 5,700 people.

Tag: CSVC
Requisition ID: 26916