Sales Consultant (B2C)
Wayfair’s B2C Outbound Sales Team is seeking a talented and sales-driven Outbound Consultant to join our New Customer Relationship Desk. In this role, you will manage a book of new customers with the goal of building customer loyalty to our B2C program. You will be responsible for driving sales, educating customers about features and benefits of the program, and assessing lifetime customer value potential.
The ideal candidate is self-motivated and goal-oriented, has a high level of comfort in consultative phone sales, and will be excited to work in a fast-paced environment for a growing company. Compensation includes a base hourly wage, great benefits, paid time off, and a competitive bonus plan.
- Effectively manage a book of new customers to meet/exceed Sales goals
- Engage your customers through a high level of outbound phone outreach
- Educate customers on the features and benefits of Wayfair’s B2C offering
- Add and maintain customer data in Salesforce
- Create an exceptional experience for your customers
- 1-2 years of successful sales experience (commissioned based environment – a plus!)
- Excellent written and verbal communication skills
- Self-motivated, disciplined, and goal-oriented
- Collaborative and coachable
- Comfortable learning/using software applications required for the role
- Ability to work in a fast-paced environment and adapt to change quickly
Essential Job Functions:
- Ability to alternate sitting and standing throughout an 8 hour period, and sometimes longer.
- Ability to use a computer keyboard and computer screen.
- Ability to use a telephone headset and telephone system.
- Ability to handle and solve all types of customer service issues via phone and/or email.
About Wayfair Inc.
Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 10 million items across home furnishings, décor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes - from product discovery to final delivery.
The Wayfair family of sites includes:
- Wayfair, an online destination for all things home
- Joss & Main, where beautiful furniture and finds meet irresistible savings
- AllModern, unbelievable prices on everything modern
- Birch Lane, a collection of classic furnishings and timeless home décor
- Perigold, unparalleled access to the finest home décor and furnishings
Wayfair generated $5.2 billion in net revenue for the twelve months ended March 31, 2018. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 8,700 people.Tag: SLS