Wayfair Careers

General Manager, Wayfair Delivers

Boston, MA
Supply Chain & Logistics - Logistics

Job Description

General Manager, Wayfair Delivers

Wayfair is embarking on a series of strategic supply chain initiatives that we believe will create unique competitive advantage for our business.  The General Manager, Wayfair Delivers will lead a key strategic initiative expected to drive step-change improvement in the performance of our final mile customer experience.  This person will start a new group from scratch that will focus on giving our customers an exceptional in-home delivery experience and will be building a new business within Wayfair that has potential to be a standalone offering.

We are looking for the right individual with an entrepreneurial spirit and deep passion for customer experience and building teams to help drive this strategic initiative for the company.   This candidate must be able to thrive in an extremely fast-paced environment with Wayfair growing at an unprecedented 50% year over year.  This is a highly visible and exciting role for the company and one that will offer the right candidate an opportunity to reshape one of our core operational functions.

Responsibilities include:

  • Start a new group from scratch with the goal of redefining the Wayfair in-home delivery experience
  • Work with legal, talent, and government entities to ensure compliance with all laws and minimize risks
  • Negotiate and procure equipment and supplies
  • Hire first employees into this group and develop customer-oriented culture in all touchpoints
  • Develop training and pilot program in a single market
  • Develop performance scorecards & drive performance to a level it can be scaled
  • Create incentive programs for teams that drive outsize performance
  • Develop vision and drive technology strategy to enable end-vision
  • Build team to scale offering nationwide, leveraging internal support structures or building own as necessary
  • Be a thought leader around operational improvement opportunities


  • Analytical, creative, and innovative approach to solving problems
  • Entrepreneurial spirit
  • Zest for building something from scratch, failing fast and learning from failure to drive continuously better outcomes
  • Strong written and verbal communication
  • Strong negotiation skills
  • Unwavering commitment to customer satisfaction
  • Ability to create and develop high-performing teams
  • Ability to work effectively with people in a cross-functional environment

About Wayfair

Wayfair Inc. offers an extensive selection of home furnishings and décor across all styles and price points. The Wayfair family of sites includes:

  • Wayfair, an online destination for all things home
  • Joss & Main, where beautiful furniture and finds meet irresistible savings
  • AllModern, unbelievable prices on everything modern
  • DwellStudio, unexpected modern design for everyday life
  • Birch Lane, a collection of classic furnishings and timeless home décor

Wayfair generated $3.9 billion in net revenue for the twelve months ended June 30, 2017. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 6,000 people

Tag: SCL-L
Requisition ID: 19102