Wayfair Careers

Head of Big Data Operations, Competitive Intelligence

Boston, MA
Analytics - Competitive Intelligence

Job Description

Competitive Intelligence Data Operations Senior Manager

Do you believe in the power of big data to meaningfully shape business decisions across an organization? Are you excited about cultivating a massive, highly dynamic, proprietary data asset central to Wayfair’s business strategy and operations? Do you thrive in an environment that blends both your technical and business skills? Are you a problem solver with a bias toward action and results?  If so, you may be the perfect fit for an exciting new role at Wayfair.

We are seeking a driven leader to lead Data Operations for our newly formed Competitive Intelligence organization, whose mission is to define, gather, analyze and distribute intelligence about products and competitors to enable market-based assessments of Wayfair’s performance, guide targeted interventions, and track progress filling competitive gaps.  In this highly visible role, you will set the agenda and priorities for a team of analysts and engineers to maximize the value of our data asset that forms the foundation for everything the team does.

This is a unique opportunity to build an important new function and game-changing capabilities in an exciting ‘start-up within a start-up’ environment.

Job Description:

  • Lead the overall development of Wayfair’s big data competitive intelligence asset
  • Become the key leader responsible for vastly scaling competitive intelligence operations by working with analysts and engineers to optimize data structure, data management, and infrastructure
  • Build and manage the tools, team and KPIs to ensure speed, completeness of results, and accuracy in data acquisition; critically investigate issues and develop action plans to resolve
  • Continuously appraise priorities; direct team to execute on highest impact initiatives while balancing operational and strategic tasks, internal and external requests
  • Champion robust testing, verification, and automation processes with the goal of minimizing defects and human error
  • Solicit input from key leaders across the company; prioritize and incorporate feedback into go-forward data acquisition roadmap
  • Develop and promote a team culture of innovation and process improvement to continually build stronger capabilities

Skills and Expertise:

  • 5+ years work experience with a focus on developing and implementing strategic business initiatives using big data
  • Hands-on quantitative experience working with and understanding large datasets, including data cleansing, data transformation, data mining, and statistical analyses
  • Advanced knowledge and experience working with SQL
  • Self-starter who thrives in an entrepreneurial, autonomous environment where you set the agenda and relentlessly focus on getting it done, no matter what
  • Visionary and pragmatic leader who can both paint the picture of success and effectively marshal a team toward it
  • Process-oriented with the ability to break complex projects down into manageable work streams, and effectively communicate progress, issues, and next steps both upward and downward
  • Ability to identify and succinctly summarize roadblocks and constraints, propose potential solutions, and drive toward resolution
  • Experience leveraging Agile methodologies to manage a team

What we offer:

  • A unique opportunity to develop truly cutting edge Big Data capabilities within a data-driven, high-growth company
  • The ability to learn and develop the power of Big Data firsthand
  • The ability to drive impact across every aspect of the business through generating data-driven insights
  • A collaborative and forward-thinking team that continuously pushes the envelope
  • A competitive salary & bonus, and great benefits including: medical, dental, and vision insurance, pension, gym membership discounts, team outings, company-wide social events, snacks, refreshments, and more
  • A structured professional development program, including dozens of classes offered throughout the year through learn@work, and a formalized review process

About Wayfair:

Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 10 million items across home furnishings, décor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes – from product discovery to final delivery.

The Wayfair family of sites includes:

  • Wayfair, an online destination for all things home
  • Joss & Main, where beautiful furniture and finds meet irresistible savings
  • AllModern, unbelievable prices on everything modern
  • Birch Lane, a collection of classic furnishings and timeless home décor
  • Perigold, unparalleled access to the finest home décor and furnishings

Wayfair generated $4.7 billion in net revenue for the twelve months ended December 31, 2017. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 7,700 people.

Requisition ID: 25091