Wayfair Careers

Warehouse Supplier Relations Lead

Cranbury, NJ
Supply Chain & Logistics - Supplier Operations

Job Description

Wayfair’s Cranbury, NJ warehouse is hiring for a Warehouse Operations Team Lead. The right candidate will have prior experience problem-solving, leading team performance, resolving escalated issues and interacting with multiple software interfaces at one time. Other critical success factors for this role include the ability to think outside-of-the-box, maintain a positive attitude, be self-reliant, remain flexible in daily responsibilities and conduct oneself professionally at all times. 

Key Responsibilities:  

  • Drive the team to meet daily and weekly performance standards on a consistent basis
  • Develop key weekly and monthly reports to ensure performance visibility
  • Partner with other Team Leads to ensure full workload coverage for future weeks
  • Resolve escalated inbound receipts and outbound order fulfillment concerns
  • Manage a complex workload while completing tasks with urgency and accuracy
  • Work with management to drive proactive improvement projects to completion
  • Strengthen the team culture by acting as an example of aptitude, effectiveness and professionalism
  • Perform other job-related duties and responsibilities as may be assigned from time-to-time by the Company and/or Warehouse Operations Manager
  • Willingness to travel


 Desired Skills & Experience:  

  • A degree-level qualification is highly preferable
  • Passion for problem solving, analyzing data and identifying on-going performance trends
  • Desire to drive beneficial change within an organization
  • Excellent communication skills, both written and verbal
  • Ability to drive a team towards and hit daily performance targets
  • Desire to learn, both through training and independently
  • Talent for building strong, professional relationships
  • Ability to effectively manage up critical situations to Supervisor in a thoughtful way
  • Ability to present opportunity areas regularly to Supervisor
  • Prior experience in a fast-paced, high-urgency environment
  • Strong knowledge of Excel and ability to learn new systems quickly is a must
  • Familiarity with warehouse management systems or purchase order systems is a plus
  • Successful track record working in a high-volume environment
  • Strong desire to be part of a team, while achieving personal and company goals
  • Reliable, consistent and self-reliant work habits are necessary
  • Ability to handle challenging interactions via telephone and email in a professional manner
  • Ability to perform all above-mentioned duties with or without accommodations

Please note, this is an office position located within a warehouse setting. Daily work may require interacting with/visiting the warehouse floor.

Requisition ID: 22827