Wayfair Careers

Director, E-commerce Site Merchandising

Boston, MA
Merchandising


Job Description

We’re looking for a Director of E-Commerce Site Merchandising to lead the strategy for a key segment of our extensive product offering. In this high-profile role you’ll get to solve intellectual, technical, and user experience challenges with enormous opportunity for business impact. If you’re passionate about customer experience, innovation, and driving business growth, we’d love to talk with you!

The site merchandising team manages how items are presented and the preferred merchandising approach for each of the 800 classes comprising more than 8 million items on our site (e.g., what is the “best” image type we should lead with in bar stools). Our department is structured by verticals: Furniture, Decor, Housewares, Storage & Organization, Renovation, and Appliances & More. As the lead for one of these areas, you’ll direct a team of 15-30 site merchandisers, and “dotted-line” management of an additional 15+ individuals who will partner to execute on the changes that your team defines for a best in class customer class experience.  This is a highly collaborative role in which you’ll partner on cross-functional initiatives with product management, engineering, and category management teams among many others. You’ll create a shared vision and be the communicator who can get all stakeholders on board to deliver results.

Responsibilities:

  • ROI-based strategy & planning
  • Drive innovation & collaborate with product management and other key stakeholders to to meet customer needs and support your vision for a best in class approach
  • Work closely with Category Management to understand business priorities, supplier feedback, and market trends and to communicate status updates on projects and initiatives
  • Leverage all customer data to understand and report on performance and identify opportunities, including gathering competitive intelligence
  • Catalog Health & Quality:
    • Identify selection gaps and work with Category Management & central buying to close
    • Know the product selection in every class (like a curator would) and make sure that merchandising for items on our sites exceeds that of other sellers
  • Build a strong support team and oversee the execution of special projects and changes to class “standards”

Qualifications:

  • BS or BA degree
  • MBA or equivalent experience
  • 6+ years of relevant experience or equivalent track record in consulting field
  • Expertise working in a customer-focused e-commerce environment
  • Technical background, or aptitude in picking up and understanding new technologies
  • Strong analytical and data analysis skills
  • Proven ability to solve difficult problems that span customer facing, strategy, and operations.
  • Previous direct management experience

About Wayfair:

Wayfair Inc. offers an extensive selection of home furnishings and décor across all styles and price points. The Wayfair family of sites includes:

  • Wayfair, an online destination for all things home
  • Joss & Main, where beautiful furniture and finds meet irresistible savings
  • AllModern, unbelievable prices on everything modern
  • DwellStudio, unexpected modern design for everyday life
  • Birch Lane, a collection of classic furnishings and timeless home décor

Wayfair generated $3.6 billion in net revenue for the twelve months ended March 31, 2017. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 5,700 people.

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Requisition ID: 11376