Wayfair Careers

Analyst - Labor Management System

Hebron, KY
Supply Chain & Logistics - Warehousing/Distribution

Job Description

Wayfair is looking for a Labor Management System (LMS) Support Specialist to join our growing Industrial Engineering team and help get the most out of LMS.   The role will work with the Industrial Engineering team to manage the configuration of LMS, perform analysis and support, and help in the development of the LMS Reports.

About You

You’re passionate, energetic, and love a fast-paced team environment. You’re a collaborative team player with an attention for detail and want to contribute to the overall success of a team. You’re a quick learner and have a strong desire to learn new skills. When faced with obstacles, you’re calm under pressure and proactively seek the best resolution for your immediate team and the business. You’re self-motivated, have the ability to multi-task, and can quickly and efficiently respond to support inquires.

Key Responsibilities

  • As part of a collaborative team, participate in the ongoing design, configuration and reporting for the Labor Management System
  • Diagnose and resolve issues (e.g. - end-user, business process, security, integration, etc…)
  • Partner with Warehouse Operations colleagues to create business requirements documents, system configuration documents, detailed functional specification documents, test plans and test cases
  • Create and maintain end-user and training documentation; and participate in training activities for Industrial Engineering and end-users    
  • Maintain proper change management documentation to satisfy the company’s internal/external audit controls and compliance practices
  • Participate actively in the LMS Community, propose and advocate for improvements to the LMS solution, and build a network of peers to best-practice-share with
  • Proactively monitor new features released by ProRep and advocate for appropriate adoption plans
  • Consistently project a high level of professionalism
  • Perform other job-related duties and responsibilities as may be assigned from time-to-time

Desired Skills & Experience:

  • Ability to problem solve and analyze data
  • Excellent interpersonal, oral and written communication skills are essential
  • Proven record of setting delivery commitments and meeting expectations
  • Strong knowledge of Excel and ability to learn new systems quickly is a must
  • Ability to problem solve and analyze data
  • Desire to learn, both through training and independently
  • Passion for helping to solve problems
  • Talent for building strong, professional relationships
  • Prior experience in a fast-paced environment
  • Familiarity with labor management systems is a plus
  • Reliable, consistent and self-reliant work habits are necessary
  • Regular and reliable attendance is essential
  • Ability to handle challenging interactions via telephone and email in a professional manner

About Wayfair Inc.

Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 10 million items across home furnishings, décor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes - from product discovery to final delivery.

The Wayfair family of sites includes:

  • Wayfair, an online destination for all things home
  • Joss & Main, where beautiful furniture and finds meet irresistible savings
  • AllModern, unbelievable prices on everything modern
  • Birch Lane, a collection of classic furnishings and timeless home décor
  • Perigold, unparalleled access to the finest home décor and furnishings

Wayfair generated $5.7 billion in net revenue for the twelve months ended June 30, 2018. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 9,700 people.


Requisition ID: 27761