Wayfair Careers

Director of Product Management, Product Detail Page and Programs

Boston, MA
Product Management


Job Description

Director of Product Management, Product Detail Page and Programs

Description
Wayfair is looking to fill one of the most senior product roles, the Director of Product Management for the Product Detail Page and Programs.  This Product Management Director will ensure customers have all the information they need to evaluate our products and confidently make purchase decisions by leading a 40+ person cross-functional team responsible for delivering a best-in-class experience on product pages across our entire ecosystem (Desktop Web, Tablet Web, Mobile Web, and Apps for 6 brands and 4 geographies).  This leader will impact every purchase made on Wayfair’s sites and apps by maintaining one of the most critical pieces of our product infrastructure (the product detail page) while creating new product solutions for consumer guidance (e.g., product comparison, product video strategy),  customization (e.g., custom upholstery, monogramming) and multiple SKU purchase experience (e.g., furniture sets, bundled pricing).  The Director is responsible for defining front-line product vision, developing customer-first strategies, and ultimately delivering on that vision with a unique, differentiated experience that delights customers and accelerates Wayfair’s growth.

This role presents a significant intellectual, technical, and user experience challenge with enormous opportunity for business impact. As a product visionary and an inspiring people leader, you will lead a team of experienced and junior Product Managers to help them generate ideas for new site features and enhancements, ensuring that we’re pushing the bounds of creativity and innovation while consistently delivering high-quality product and maintaining a stable infrastructure.  You will work with leaders from our Engineering, Creative, Analytics, Merchandising, Category Management, and Executive teams. This leader must be adept at creating a shared vision and be the communicator who can get all stakeholders on board to drive delivery. This leader will be passionate about customer experience, product innovation, and business growth.

Responsibilities:

Build and maintain key products that accelerate customer engagement by owning all aspects from vision definition to execution across a cross-functional team:

  • Set vision for, build, and maintain a roadmap for the Product Detail Page and Programs that delights users and grows the business
  • Work closely with the executive team and key leaders across Wayfair to ensure the vision aligns with broader company objectives; be a passionate advocate for the customer throughout the organization
  • Directly lead and mentor a team of experienced Product Managers and indirectly lead cross-functional team of engineers, analysts, and product designers; build strong team culture and develop talent
  • Set the product delivery strategy, prioritize features, build consensus, and ensure teams are shipping high-quality experiences to Wayfair customers
  • Utilize data to understand customer needs and behaviors as well as business objectives, and enable the team to transform that knowledge into website enhancements and new features
  • Monitor performance of the team’s initiatives and measure impact of product enhancements
  • Communicate performance metrics to key stakeholders throughout the organization
  • Integrate usability studies, user research, market analysis, and community feedback into product requirements to ensure products satisfy user needs as well as wants

Qualifications:

  • 8+ years Product management experience (3+ e-commerce or retail product management experience), or those with exceptional leadership and business experience looking to make a transition from consulting and other industries into eCommerce
  • 4+ years’ experience successfully managing and developing highly effective teams
  • Passionate about building functional and engaging user experiences; strong web or app UI/UX experience
  • Excellent analytical skills with demonstrated experience with hypothesis-driven learning and turning data into actionable insights
  • Deep understanding of business strategy and metrics
  • Superior communication skills with demonstrated ability to navigate a complex organization and generate buy-in for ideas and plans
  • Technical background, or technical orientation preferred
  • Strong cross-functional leadership experience
  • Entrepreneurial mindset, with a bias for action and ability to deal with extreme ambiguity and rapidly changing environments
  • Bachelor’s degree in either a technology or business discipline preferred, MBA a plus

About Wayfair Inc.

Wayfair believes everyone should live in a home they love. Through technology and innovation, Wayfair makes it possible for shoppers to quickly and easily find exactly what they want from a selection of more than 10 million items across home furnishings, décor, home improvement, housewares and more. Committed to delighting its customers every step of the way, Wayfair is reinventing the way people shop for their homes - from product discovery to final delivery.

The Wayfair family of sites includes:

  • Wayfair, an online destination for all things home
  • Joss & Main, where beautiful furniture and finds meet irresistible savings
  • AllModern, unbelievable prices on everything modern
  • Birch Lane, a collection of classic furnishings and timeless home décor
  • Perigold, unparalleled access to the finest home décor and furnishings

Wayfair generated $5.2 billion in net revenue for the twelve months ended March 31, 2018. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 8,700 people.

Tag: PMGMT
Requisition ID: 19661